Shipping & Returns

Every Big Ugliez item is made to order. We don't hold inventory or pull items from a shelf — every item is printed specifically for you after your order is placed.

That allows us to offer more O-line designs, colors and sizes without mass-producing inventory. Here's what to expect after you order.

We Make It

Once your order is placed, it is sent to production. Most orders are printed and ready to ship within 3–5 business days.

During busy periods or for larger orders, production may take a little longer.

We Ship It

As soon as your order ships, you'll receive a confirmation email with tracking information.

Tracking may take 24–48 hours to show its first carrier update.

It Arrives

Delivery time begins after production is complete and varies depending on your location and the shipping method selected at checkout. For U.S. orders, delivery typically takes 3–10 business days after your order has shipped.

Occasionally, items from the same order may be produced at different facilities and arrive in separate packages. If that happens, you'll receive tracking information for each shipment.

Shipping Costs

Shipping rates are shown at checkout before you place your order.

U.S. orders of $75 or more ship free.

Returns & Exchanges

Because every Big Ugliez item is printed specifically for your order, we do not accept standard returns or exchanges.

Please check the size guide on the product page before ordering. If you're between sizes or aren't sure which size to choose, contact us before ordering and we'll be happy to help.

Damaged, Misprinted or Wrong Item?

We'll make it right.

If your order arrives damaged, misprinted, or you receive an item different from what you ordered, contact us at info@bigugliez.com with your order number and clear photos of the issue.

Once confirmed, we'll arrange a replacement at no additional cost to you. If a replacement isn't appropriate or available, we may issue a refund.

Ordered the Wrong Size?

Since each item is made to order, we can't process traditional size exchanges. Please check the sizing chart for each item before completing your order.

Cancellations & Order Changes

Orders move into production quickly.

If you need to change a size, color, design or shipping address, contact us as soon as possible after placing your order.

We'll do our best to make the change, but once production has started, we may not be able to modify or cancel the order.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply to have the order shipped again.

Lost or Delayed Packages

Carrier delays can happen.

If your tracking hasn't updated for an extended period or your package appears to be lost, contact us at info@bigugliez.com with your order number. We'll investigate the shipment and, when appropriate, arrange a replacement or refund.

Refunds

Because every Big Ugliez item is made to order, refunds are not offered for incorrect size selection, change of mind or buyer's remorse.

Refunds may be issued when:

• Your item arrives damaged or defective and a replacement isn't appropriate.
• You receive the wrong item or an incorrectly printed item and we are unable to replace it.
• Your package is confirmed lost in transit and a replacement isn't appropriate.
• We are unable to fulfill or complete your order.

If there's a problem with your order, contact us with your order number and, when applicable, clear photos of the issue. We'll review it and make it right.

Approved refunds are returned to the original payment method. Please allow 5–10 business days after the refund is issued for it to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the refund is due to an error with your order.

Need Help?

We're here for the O-line. We reply back to your questions on Mondays - Fridays at 9:00 AM - 5:00 PM, Pacific Standard Time. 

If you have a question about your order, sizing, shipping or anything else, contact us at info@bigugliez.com and include your order number when applicable.

Big Ugliez — Made for the Hogs in the Trenches.